Salt and Smoke
  • St Charles, MO, USA
  • Full Time

Do you LOVE great BBQ? AND have a passion for hospitality?

Come join our team!

Salt + Smoke Company is more than just a successful local barbecue institution in St. Louis. We are committed to serving great food to our guests and cultivating a superior work environment.

We are proud of our work.

WHY? Teamwork, shared support, constant training and providing guests an exceptional dining experience with a genuine care for the highest quality food, atmosphere, and service!


FRONT OF HOUSE MANAGER

THE COMPANY:

The team at Salt + Smoke have been passionate about treating meat right for years and are excited to bring our St. Louis-style BBQ to the Delmar Loop, Hampton, St. Charles, Central West End (and soon) Ballpark Village. We do our best to bring you the best. Everything from our fries to our pies are made from scratch!


WHO WE'RE LOOKING FOR:

If you thrive in a high-pressure, fast-paced environment, can simultaneously have a commitment for excellence, hospitality, multi-task, and remain positive and upbeat, we want to hear from you!

We are looking for a talented FOH Manager with a passion for service and a commitment to helping the restaurant run smoothly, for both the Front of House team and our guests.

You will report to the General Manager.


OVERVIEW:

The Front of House Manager is responsible for the day-to-day operation and management of the restaurant as well as help in catering operations. They are responsible for supervising front of house staff and for reporting to the General Manager. Nothing is more important to us as Salt + Smoke than HOSPITALITY.


ESSENTIAL FUNCTIONS:

  • Manage a team of front of house staff including scheduling, training, and general supervision.
  • Conduct training of employees on proper service practices on an ongoing basis, providing feedback to improve when necessary.
  • Ensure that all cash-handling policies and procedures are followed by all staff in cash-handling positions.
  • Uphold our standards of service by consistently and creatively saying "yes," to guest needs.
  • Oversee that all opening and closing duties of the store are completed correctly and that cleanliness and order are maintained.
  • Balance all daily and nightly cash drawers and POS.
  • Conduct inventory and maintenance of par levels for front of house.
  • Provide excellent customer service to guests and excellent leadership to employees.
  • Enforce and monitor all health, safety, and sanitation standards in their area.
  • Handle guest complaints according to provided guidelines.
  • Work closely with the Back of House Manager to provide a seamless experience.
  • Other duties and responsibilities as assigned.

KNOWLEDGE AND SKILLS:

  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
  • Ability to timely identify and resolve basic issues as they arise.
  • Ability to stand on feet for extended periods of time in varied climate conditions.
  • Ability to understand, comply with, and ensure from all staff, proper food handling techniques according to state and local serving guidelines.
  • Ability to remain composed and compassionate, even during stressful situations.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays. Scheduled days and times may vary based on business needs.
  • Ability to carry and lift up to 50 lbs at times.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.


EDUCATION AND EXPERIENCE:

  • 2+ years restaurant experience preferred
  • SERV Safe training preferred
  • Alcohol training preferred
  • Must pass background check
  • Experience using POS systems preferred experience with TOAST is a plus

BENEFITS: (Eligibility may differ based on position & employment status)

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & AD&D Insurance
  • Short Term Disability
  • 401K
  • 50% Off Meals
  • Flexible Schedule
  • Referral Program
  • PTO

Salt + Smoke Company is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. We promote, support, thrive and celebrate diversity, inclusion and culture, which connects the entire Salt + Smoke family.

Salt + Smoke Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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